katak Casino & Sportsbook Data Care

This page describes what we collect when you use katak and how we keep that data protected. We believe transparency about data handling builds trust, so we explain what information we gather, how we use it, who may access it, and what rights you have over your data.

When you sign up for katak, deposit funds via DANA or e-wallet, or place bets on Liga 1 matches, you share personal information with us. We use this data to verify your identity, process transactions, prevent fraud, and improve our platform. We do not sell your data to advertisers or marketing firms. We share information only with payment processors and regulatory authorities as required by law.

Our katak platform is designed with security as a priority. We use industry-standard encryption to protect your login credentials and payment details. Our servers comply with data-protection standards, and our support team is available to answer questions about your data or your privacy rights.

What data we collect on katak

We collect data in several categories. When you sign up, we ask for your email address, phone number, full name, date of birth, and identity document information. We use this to verify your age and identity before you can deposit or withdraw funds.

When you deposit money, we collect transaction details—the payment method you used, the amount, and the date and time. If you fund katak via DANA, e-wallet, mobile banking, local payment, or bank transfer, we receive confirmation from the payment processor that the transaction succeeded. We store this record in your katak account history.

When you play games or place bets on katak, we log your activity—which games you played, your bet amounts, outcomes, and your balance before and after. We use this to calculate your winnings and losses, manage your account, and detect unusual patterns that might indicate fraud or account compromise.

Device and network information on katak

Our servers record your IP address, device type (phone, tablet, desktop), operating system, and browser when you access katak. We use this to detect unauthorized login attempts and to optimize our app for different devices. If your IP address or device suddenly changes, we may flag the login as suspicious and ask for additional verification.

We also record which features you use most, how long you stay on the app, and which games or sports markets you browse. We use this data to improve katak's design and performance, not to share with advertisers or marketing partners.

Communication data

If you contact our katak support team via in-app chat, email, or phone, we store a record of that conversation. We use it to help resolve your issue and to train our support staff. We retain these records for at least a year so you can reference past conversations about your account.

How we use your data on katak

Account verification and fraud prevention

We use your identity data—name, date of birth, ID scan—to verify that you are who you claim and that you are at least 18 years old. This is a legal requirement in most jurisdictions. We also use your data to detect fraud, money laundering, and account compromise. If we see suspicious activity—multiple failed login attempts, unusual bet amounts, or logins from different countries in a short time—we may lock your account temporarily and ask you to verify your identity again.

Payment processing and withdrawals

When you withdraw from katak, we verify that you are the account holder by matching your identity details to your payment method. If you deposited via DANA, your withdrawal goes back to e-wallet under your verified name. We share your name and account details with payment processors only to complete the transaction. We do not store your credit card or bank account details on our servers; payment processors handle that securely.

Anti-money-laundering and regulatory compliance

We are required by law to report large transactions and unusual account activity to financial regulators. If you make a large withdrawal, we may ask for additional verification or hold the withdrawal for a short time while we file regulatory reports. This is not katak's choice—it is a legal obligation. Our support team can explain the process if you have questions.

We at katak handle your data as a trust responsibility. We encrypt it, limit who can access it, and delete it when we no longer need it.

Your data rights on katak

You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate information in your account. You can also request that we delete your data, though we may retain it for legal or regulatory reasons. If you want to exercise any of these rights, contact our support team with your request and we will respond within 30 days.

Third parties and data processors

We work with third-party service providers to operate katak. Our payment processors (who handle mobile banking, local payment, online payment, and bank transfers) receive your transaction data. Our hosting provider stores our servers. Our identity-verification partner may see copies of your ID scan. We have contracts with all these partners requiring them to protect your data and use it only for the specific purpose we specify.

We do not share your data with marketing firms, data brokers, or advertisers. We do not sell your email or phone number. If regulators request your data as part of a legal investigation, we will comply with the legal order and notify you where permitted by law.

Data retention on katak

We retain your account data for as long as your katak account is active. If you close your account, we keep records for a minimum of 5 years for regulatory and tax purposes, then delete it. Transaction records are kept for 7 years as required by anti-money-laundering law. You can request deletion sooner by contacting support, but we may need to retain some data for legal reasons.

Cookies and tracking

Our katak app uses cookies to keep you logged in and to remember your preferences (such as your preferred payment method or game categories). We do not use tracking pixels or cookies to follow you across other websites. You can clear cookies from your browser settings, though this will log you out of katak.

Data security practices

We encrypt all data in transit using SSL/TLS. Your password is hashed, not stored in plain text. Our servers are behind firewalls and regularly updated with security patches. We conduct security audits and penetration testing to find vulnerabilities. If we discover a data breach, we will notify affected users and regulatory authorities as required by law.

Data transfers outside your jurisdiction

Our katak servers may be located in jurisdictions outside Indonesia. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and you use katak, your data may be transferred to and processed in other countries where we operate infrastructure. By using katak, you consent to this transfer. We apply the same security and privacy standards to data wherever it is stored.

Changes to this privacy policy

We may update this policy from time to time. If we make material changes—for example, if we start sharing data with new third parties—we will notify you in the katak app and ask for your consent. If you do not agree to the updated policy, you can close your account.

We at katak handle your data as a trust responsibility. We collect only what we need to operate securely, we encrypt it, we limit who can access it, and we delete it when we no longer need it. If you have questions about this policy or want to exercise your data rights, contact our support team through the katak app or by email. We are committed to protecting your privacy and complying with applicable data-protection law.